Frequently Asked Questions

First, check your connection. It can easily happen that the issue is the result of a short connection outage.

Second, make sure that you set the campaign status to "Active" under the publish settings. Also, make sure that the visibility dates are correct.

If these settings seem to be okay, try to load your campaign on different browsers and / or devices.

The number of participants you can collect with your campaigns depends on your subscription. If you are on the Basic plan you can collect 100 participants in a month, with as many campaigns as you want. So, if you have 3 campaigns and your first campaign collects 90 participants, your second campaign collects 9 participants, your third campaign can collect 1 more participant without overages. On the Pro plan, you can collect 1 000 participants per month, and on the Premium plan, the limit is 10 000 participants per month.

You can create as many campaigns as you'd like. The only thing that is limited is the number of participants you can collect with your campaigns.

Your campaigns will keep collecting participants without interruption but for the additional participants, you'll be charged with overages. The amount of that depends on the number of additional participants your campaigns captured and also on your selected subscription.

If you have an active subscription, you can cancel it through the twis dashboard, by visiting your "Account" page and clicking on the "Subscription" tab. There, you'll see a cancel section where you can easily start the cancellation process. If you have any problems during the process, don't hesitate to get in touch via email at support@twis.io.

Yes. Although twis was built with a mobile-first mindset and the story format works best on mobile, twis campaigns are working well on desktop as well.

If you'd like to initiate a refund, please send us a message to refund@twis.io from the email address you used to create your account.